Technical Writer

Location: Gdańsk, Poland

Department: 1916

Type: Full Time

Min. Experience: Mid Level

Words. Anyone can write them. We're looking for someone who can wield them. At Spartez, we look at things differently, and that includes the way we communicate technical information to our customers - an end-to-end journey beginning inside our products and ending with just enough documentation. We know that today, good writing and software are often not synonymous, and we're on a mission to change that. We’re on the hunt for someone passionate about crafting clear, relevant communications that resonate with and respect our users.  

 

 

What will you do in this role:

You’ll deliver a great experience for customers as they discover, evaluate, and master our products. This role actively collaborates with design, marketing, training, and support teams to ensure a comprehensive approach. A big part of your job will be working with developers, designers and product managers to translate information about the great features we're shipping into useful content (like product-driven help, but also release notes) to help customers get the most out of our products. You’ll also be testing and validating our existing content and finding ways to improve it. As you'll be part of a team of writers, you'll lend others a hand, and seek out their feedback for your own work proactively. You'll even have strong input in text in the user interface of our products and will keep a high quality bar for the various bits of content across all touch points of a product experience. This requires a high level of empathy for our users, so participating in customer interviews makes sure you stay in touch with the needs and wants of your target audience.

More about you:

On your first day, we'll expect you to have:

  • An impeccable command of the English language, as you'll be the gatekeeper of quality writing in product and documentation
  • The ability to explain the value of complex features in a small amount of space within a product
  • Abilty to work collaboratively with designers, product managers and developers
  • An interest in technology, with an urge to go deep in terms of understanding a technical domain
  • Project management skills, including stakeholder management to gather input from a number of different sources, and strict adherence to deadlines
  • A knack for engaging with audiences
  • The willingness to open up your own work for feedback from your peers, and to help your peers with your own proactive feedback
  • The ability to successfully lead projects or execute on work independently
  • The ability to think creatively about how to test, validate and improve content in a maintainable, scalable way
  • The ability to change your voice and tone in your writing according to different contexts (step-by-step user guides, error messages, quick on-screen instructions, little hint texts in a product, getting-started material, teachable moments in empty states, and so much more)

Nice to have:

  • Basic programming skills
  • Experience in working in distributed teams across different time zones
  • Some experience in business analysis

More about you:

We understand that the right words, delivered in the right way, can change minds, spark ideas, solve problems, open doors, avoid trouble, form bonds, create joy, rescue, reassure and unlock tremendous potential. You have the opportunity to work with the majority of Spartez and the larger Atlassian family. You'll be reporting to a design team lead, and as such will be an active contributor in a user-centred design process that includes written content both within our products and in our documentation space. You'll have several tech writing colleagues, first in Sydney but later also in Gdansk, with whom you can spar your work and who will help you and learn from you.

Remuneration: 

  • 8 000 - 12 000 PLN gross/month - Mid Technical Writer
  • 12 000 - 16 000 PLN gross/month -Senior Technical Writer
     
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I hereby freely authorize Spartez Went i Wspolnicy Sp. j., ul. Na Zboczu 33, 80-110 Gdansk, Spartez sp. z o.o. sp. k., ul. Norwida 2, 80-280 Gdansk, Atlassian Pty Ltd (ABN 53 102 443 916), Level 6, 341 George Street, Sydney, NSW, 2000, Australia and third party recruitment agencies acting on their behalf to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2014 No 0, item 1182 with further amendments). Moreover, I hereby freely agree to the processing of my personal data included in my job application by aforementioned entities for the needs of any future recruitment processes. I confirm that I was informed about the free access to my data in company's database as well the right to ask for changes.*
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